Shipping, Returns Policy, Online Orders, Special Orders
* COVID-19 update - We have experienced a few pick-up and deliveries delays during this period, from USPS & FedEx. - in such cases, we inform our clients by email.
How Are Products Shipped?
Orders are shipped via either FedEx or USPS.
Please note that all shipping times are in business days. We offer Free 2 days Shipping, insured by Jewelers Mutual Insurance. All orders require a signature upon delivery. For best shipping practice, the items purchased online can only be shipped to the address that matches exactly the billing addresses of the payment form. Please note that we do not ship to certain addresses, such as military, certain restricted areas, pick-up points, or PO boxes.
For in-stock items, orders received before 2:00 PM Eastern Time Monday through Friday (excludes Federal holidays) are processed the same day and shipped. Orders placed on a Friday will ship out on the following Monday or next Business day (if Monday is a holiday). You will be notified via e-mail once your order has been shipped. Shipping times may vary based on method chosen and delivery location.
*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.
Shipping is included in the price of your purchase.
Custom duties outside the United States
For any delivery outside the United States, you will be liable for custom duties and taxes upon delivery. The amount of these duties and taxes are not included in the sale price indicated in this website.
* Except for Hong-Kong where we can ship from the US as there are no import duties in Hong-Kong.
What Happens If My Shipment Is Refused/Can not Be Delivered?
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to GerardRiveron and the customer will be credited for the product cost and tax, less shipping, and handling. Customer will be required to place a new order and will be responsible for any associated shipping charges.
How Do I Update My Account Information?
If you are a returning customer, you can easily update your information by logging into your account. You will find the “My Account” link located in the top of each page. Once you have accessed your account, you can click on the “Account Information” link to update your account information.
Cancel Or Change An Order
We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.
In stock Items
For in-stock items, your credit card funds will be pre-authorized when your order is placed and settled when the order is shipped.*
GerardRiveron will accept returns for items** purchased on the GerardRiveron online store that are received back within 7 business days from delivery date for a refund. Please note that shipping charges are non-refundable. We do not do exchanges. You may return for a refund or store credit and place a new order for the item, size, and color of your choice.
- Online Order of out of stock Items listed in all Collections from www.gerardriveron.com:
***All Online Orders require a full payment at Order date
***No returns are allowed on Online Order items.
***Each item has a specific manufacturing & shipping time, indicated on the item description. Please remember that any online order is lovingly created at the Designer's atelier.***
- How Do Special Order Work?
Special orders may require 6 to 18 ** weeks to be made from the date of your purchase. Please remember that any special order item is a limited edition piece, lovingly created at the time you place your order for it.*** Special order items require a 50% deposit at the time your order is placed and are final sale.
**If you have any questions, please email us.
***No returns are allowed on Special Order items. All Special Order sales are final.
All returns MUST meet the following criteria:
- No signs of being worn
- All original packaging must be included
- No COD (Cash/Check on Delivery) packages will be accepted
All returns require a valid Return Merchandise Authorization # (RMA).
You can request your RMA # and review our complete Return Policy by clicking HERE.
Failure to return merchandise as listed above will result in the return being rejected and returned to the customer without credit. You will be contacted email if your return is being rejected. Your return will be sent back to the shipping address on your original order. You may also be charged a $25 rejection processing fee for all rejected returns.
We recommended that you ship your return using a carrier who will provide your package with a tracking number to ensure that your package is returned to our warehouse. We suggest that you use FedEx, UPS or Insured Parcel Post for your return. We are not responsible for any returned packages that are lost in transit. If your return warrants reimbursement of shipping costs, we cannot reimburse you for an amount greater than your original shipping cost.
Once a return arrives at our offices, it will take us 7-10 business days to receive, inspect and process. You will be notified via e-mail once your return has been completed.
You should see a refund post to your credit card account within 2-4 business days. Please note that your banking institution may require additional days to process and post this refund to your account once they have received the information from us.
Returns, refunds and store credits may be made at the discretion of GerardRiveron.